At Marcell Room, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our refund and return policy below for information on how to initiate a return or request a refund.
Returns
-
You may request a return within 7 days of receiving your order.
-
To be eligible, items must be:
-
Unused
-
In their original packaging
-
In the same condition you received them
-
-
To initiate a return, contact us at [email protected] with your order number, item(s) to return, and reason for return.
Return Shipping
-
Return shipping costs are the responsibility of the customer, unless the item was received damaged, defective, or incorrect.
-
We will provide return instructions once your return request is approved.
Refunds
-
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
-
If approved, a refund will be processed to your original payment method within 7–10 business days after the returned item is received and inspected.
-
We do not offer refunds for:
-
Items returned after the 7-day window
-
Used or damaged items not due to our error
-
Items not in their original packaging
-
Exchanges
We do not offer direct exchanges at this time. If you need a different item, please return the original product and place a new order.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at [email protected] with photos and your order number. We will arrange a replacement or refund at no extra cost to you.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or customization (personal-use bathroom accessories). These will be clearly marked on the product page.
Contact Us
If you have any questions about our refunds and return policy, please contact [email protected].