At Marcell Room, we take pride in delivering quality products to customers across the globe. Our goal is to ensure your orders arrive safely and in excellent condition.
Order Processing
All orders are processed as quickly as possible. Once your order is confirmed, it is prepared for shipment and carefully packaged to ensure safe delivery.
Order Confirmation and Tracking
After placing your order, you will receive a confirmation email with your order details. Once your package is ready to be shipped, you will receive a shipping confirmation containing tracking information so you can follow your order’s progress.
Packaging and Handling
Each product is securely packed to prevent damage during transit. We work closely with our logistics partners to maintain high standards in packaging, handling, and transportation.
Delivery Partners
We partner with reliable delivery services to bring your products to your doorstep. Our network of carriers helps us serve customers across different regions with care and efficiency.
Cash on Delivery
We offer a convenient Cash on Delivery (COD) payment method for all orders. Please ensure someone is available at the delivery address to receive and pay for the package.
Order Issues
If you encounter any issues with your delivery, such as receiving a damaged item or an incorrect product, please contact our support team within 48 hours of receiving the order. We will investigate the issue promptly and provide a resolution.
Contact Us
For questions about your order or shipping, please reach out to us [email protected].